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- š§ How To Get Window Shoppers Off The Fence
š§ How To Get Window Shoppers Off The Fence
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š This Week's Growth Hack:
š§ How To Get Window Shoppers Off The Fence
I was talking to a client last week who was complaining that their investment in SEO high-ranking blog articles wasnāt converting. I asked who they were making the content for, and she said, āfor when people know we exist but havenāt purchased yet, they typically google the same things to research which product they should buy and we want to come up when that happens. ā
Solid idea! But hereās the problem with that answer...
When it comes to people who are on the fence about buying from you, itās not just a binary of āpeople who think positively about youā and āpeople who donāt think positively enough about you to buy.ā
Thereās a big olā gray zone in between.
What some people call The Unsold Middle.
Letās break this down:
On one end of the spectrum: Youāve got your superfans. People whoāve bought from you, referred you, maybe even posted about you unprompted. You could ghost them for 6 months and theyād still check back in.
On the other end: Youāve got the skeptics who aren;t even close to sold on buying from you. Maybe they saw a bad review. Maybe a friend told them your product sucked. Maybe they just think youāre a little too ātry-hard.ā Whatever it is⦠theyāre not buying.
But smack in the middle is the biggest chunk of your market: people who have heard of you⦠but havenāt made up their mind yet.
Perhaps they clicked on your site once.
Or maybe they follow you but scroll right past your posts.
Maybe they heard your name in a podcast but forgot to Googleyou.
Whatever the case. They donāt love you. They donāt hate you. Theyāre undecided.
Let me tell you: The Unsold Middle is where most of your easiest opportunities lie.
Your job? To tilt the scale. Not just to make them buy, but to shift their perception enough that when your name comes up in a convo, they say:
āOh yeah, Iāve heard great things about them.ā
Even if they never become a customer.
Because those little nudges add up over time. One rave review here. One strong case study there. One ādamn, that was a helpful newsletterā moment. They start compounding. And before you know it? Youāve got more buyers. More referrals. And a strong reputation that gives you a moat none of your competitors have.
āSO MAX, how do we actually move people from the Unsold Middle to the Love-You Side?ā
Here are 5 simple moves you can implement this week:
š„ 1. Retargeting Ads With Video Testimonials
You donāt need to spend a fortune. A simple $5 a day retargeting ad can do wonders for your brand perception. Most people who set up retargeting ads say something like āHey, come back & book your call now!ā ads. Thatās lazy. Instead, make the ad a video of your happiest customers talking about their wins with you. Itās the modern word of mouth. Nothing moves a cold lead like a warm story.
š„ 2. Positive Press Thatās Actually Useful
Too many entrepreneurs play the ego game when it comes to PR. They want writeups in Forbes or Business Insider (btw, Pathos Communications helped me get written up in those on a pay-on-results basis).
Donāt get me wrong⦠those are great! But you are way better off getting written up in the publications that matter in your specific industry. Iām more proud to get written up in Adweek than Business Insider because it means more to my prospects. And⦠if Pathos does you land a feature in any publication, take a screenshot of the article and run that as your $5 a day retargeting ad!
š„ 3. Expert Collabs To āBuyā Trust
Find someone your Unsold Middle already trusts⦠an influencer, a podcast host, a niche industry leader and collab with them HARD. Guest features, AMAs, co-hosted webinars, email list swamp promos, the list goes onā¦. But this one is by far the fastest way to ābuyā the trust of your Unsold Middle.
Case studies arenāt just for sales decks. Theyāre for storytelling. Find your best success stories and make them newsletter-worthy. Simply export all the contacts and start emailing them weekly with a different cases study or testimonial or breakdown of your take on industry news.
Add flair. Add data. Add screenshots. Then put a link to book a call or buy your product in the footer of the newsletter. Donāt have time to write the weekly newsletter? My team can help you! Whether itās with us or not though, a weekly newsletter is a must!
š„ 5. Publicly Celebrate Your Customers
Everyoneās trying to promote their productās newest features. Few are out here promoting their customers. If you share content (in that weekly newsletter or on social) about customer wins, you become the hero who saved the damsel in distress.
Highlight their work. Brag on their behalf. The Unsold Middle notice when you care more about the community and helping others than the cash.
What am I really getting at here? Donāt ignore the middle. Most brands do. They go straight for the fans or waste time trying to convert the haters. But if you play it right, the middle is the most profitable piece of the puzzle.
So this week, ask yourself:
What are we doing to win over the people who donāt love us yet⦠but donāt hate us either?
The answer might be your biggest growth lever yet.
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Thatās it for this week!
Talk soon,
Marketing Max
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